Forum Discussion
Billieelby1
Sep 03, 2026Copper Contributor
CoPilot account issue
Bot WC said:
Based on the troubleshooting performed so far, the issue appears to be specific to your Microsoft account, as:
Copilot is failing on multiple platforms (MacBook, iPhone, and web browser).
The issue occurs in both normal and Incognito/InPrivate sessions.
Your Microsoft 365 Personal subscription is active.
Your Copilot credits are available.
Another Microsoft account works normally on the same devices.
At this point, I recommend reaching out to the Microsoft Copilot Technical Community, where account-specific Copilot issues can be reviewed by Microsoft moderators and specialists who can investigate service-side restrictions, account anomalies, or backend-related issues.
Where can a specialist sort this for me?
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