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Billieelby1's avatar
Billieelby1
Copper Contributor
Sep 03, 2026

CoPilot account issue

Bot WC said:

Based on the troubleshooting performed so far, the issue appears to be specific to your Microsoft account, as:

Copilot is failing on multiple platforms (MacBook, iPhone, and web browser).
The issue occurs in both normal and Incognito/InPrivate sessions.
Your Microsoft 365 Personal subscription is active.
Your Copilot credits are available.
Another Microsoft account works normally on the same devices.

 

At this point, I recommend reaching out to the Microsoft Copilot Technical Community, where account-specific Copilot issues can be reviewed by Microsoft moderators and specialists who can investigate service-side restrictions, account anomalies, or backend-related issues.

 

Where can a specialist sort this for me?

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