Case Study Reducing Support Ticket Volume Using AI Bots Built in Copilot Studio

In today’s fast-paced digital landscape, customer support teams are under increasing pressure to deliver quick, accurate, and personalized solutions. However, high support ticket volumes often slow down response times, frustrate customers, and increase operational costs. This case study explores how one organization successfully reduced its support ticket volume by leveraging AI bots built in Copilot Studio.

 

https://dellenny.com/case-study-reducing-support-ticket-volume-using-ai-bots-built-in-copilot-studio/