Forum Discussion
Cannot Get Copilot Started
I'm using my personal Microsoft 365 account and trying to a simple first draft using Copilot. I kept getting the following error messages. Please help.
1. Check licenses and permissions to ensure that the subscription includes the Copilot feature.
2. Enable Copilot in the Microsoft 365 Administrator Center.
3. Check your network connection to ensure that you can access Microsoft 365 services.
4. Update the Microsoft 365 application to the latest version.
5. Clear the cache: Close all Microsoft 365 applications.
Press Win + R and type %localappdata%\Microsoft\Office\16.0\Wef\ to delete everything in the folder.
Restart the Microsoft 365 application and try to start Copilot.
6. Check the status of the Microsoft 365 service to make sure Copilot is running properly.
7. If the problem is still not resolved, contact Microsoft Support.