Forum Discussion

Copper Contributor

Sep 18, 2024

AuthentificationNotConfigured (Copilot agent)

Hi Trying to use new copilot GPT. I am on the demo website, and I keep getting the same error, which is: "An error has occurred. Error code: AuthenticationNotConfigured Conversation Id: HvJXikXQ...

troubleshooting

Chris4

Copper Contributor

Mar 18, 2025

Update: I had a call with Microsoft support and have a solution.

The issue is caused by having the agent set to No Authentication and having a Knowledge Sources that includes a SharePoint. An anonymous user can't connect to an authenticated SharePoint and therefore it returns the error.

To resolve, remove all SharePoint sites and instead:

Upload the files directly to the agent
Using Power Automate to synchronise the files between the Agent's storage (Dataverse) and SharePoint - video here: https://www.youtube.com/watch?v=4ni6YYPL5uo
Using SharePointSSOComponent https://github.com/microsoft/CopilotStudioSamples/tree/main/SSOSamples/SharePointSSOComponent

Edit: Updated to remove option of using an Action to connect to SharePoint (unconfirmed if working), and added Power Automate and SharePointSSOComponent.

kravicha

Copper Contributor

Jun 01, 2025

I want to use SharePoint, hence I tried using an Action yet after publishing the agent still the authentication error occurs.

Chris4
Copper Contributor
Jun 03, 2025
Okay, thanks for the update. The other options I'm aware of which do work as confirmed by Microsoft Support are:
Using Power Automate to synchronise the files between the Agent's storage (Dataverse) and SharePoint - video here: https://www.youtube.com/watch?v=4ni6YYPL5uo
Using SharePointSSOComponent https://github.com/microsoft/CopilotStudioSamples/tree/main/SSOSamples/SharePointSSOComponent
I've updated my answer above to reflect this.