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Pardeep Soba's avatar
Pardeep Soba
Copper Contributor
Sep 27, 2016

Outlook 2016 Office 365 password prompt error

Hi All,

 

Keep getting Outlook 2016 password prompt for some of our users

 

We are

  • Steven Lawrence's avatar
    Steven Lawrence
    Copper Contributor

    Been there done that. Easiest way to solve, is go to control panel, mail, then create a new profile. Make that new profile default. Restart Outlook. You may get one initial prompt but then after that it will stop

    • Daniel Hogan's avatar
      Daniel Hogan
      Copper Contributor

      Steven's fix worked for me. Created a new profile, deleted the old one. Had to setup things in outlook again, but it works. Thanks!

    • Pardeep Soba's avatar
      Pardeep Soba
      Copper Contributor

      ok great thanks Steven, only problem is i have a few users who have a this issue. Any way to fix for multiple users in one fix :-)

       

    • Pardeep Soba's avatar
      Pardeep Soba
      Copper Contributor

      ok thanks all for your suggestion i will log a premier call to microsoft to look in to this for exchange we are still using on premise exchange but with office 365 pro plus 2016 version 16.0.6741.2071. Seems users on the version before do not have this issue or if they are on 2013.

    • Bill Hixon's avatar
      Bill Hixon
      Copper Contributor

      I had a similar issue, but the login was looking for access to a shared calendar that didn't exist.  I had to call MS support and worked for a few days with them.  Issue was resolved.  The user was on Outlook 2010 and we created the calendar in OWA. Something unusual like that, but it fixed it.

  • There can be multiple causes for this, including access to shared mailbox\calendars or PFs, incorrect DNS records, even missing Outlook patches. In your second screenshot, it's worth examining what exactly "pensdpt" is.

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