Forum Discussion

Pardeep Soba

Copper Contributor

Sep 27, 2016

Outlook 2016 Office 365 password prompt error

Hi All, Keep getting Outlook 2016 password prompt for some of our users We are

Sonia Cuff

Steel Contributor

Sep 28, 2016

Do you (or did you) have an old onsite Exchange server? I found that when Outlook was prompting for a password and not accepting my valid Office 365 account, it was actually because Outlook had decided to reconnect to our old Exchange server.

Here's my writeup on how to check your Active Directory for old Service Connection Points:

http://soniacuff.com/outlook-2013-changes-account-from-office-365-to-old-on-premise-exchange-server/

-Sonia

Pardeep Soba
Copper Contributor
Sep 29, 2016
ok thanks all for your suggestion i will log a premier call to microsoft to look in to this for exchange we are still using on premise exchange but with office 365 pro plus 2016 version 16.0.6741.2071. Seems users on the version before do not have this issue or if they are on 2013.
- Pardeep Soba
  Copper Contributor
  Sep 29, 2016
  looks like it is a group policy issue
  
  https://support.microsoft.com/en-gb/kb/2975918
  
  thanks for all your help i will let you know if that KB resolves the issue