Forum Discussion
Office license used too many times
I bought Office 2016 for Mac in Sept 2017. I just got a new Macbook (the old one is fully erased and reset to factory) and installed the Office product on it. When I try to activate I get an error saying that the installation limit is reached. I can't use my key. I don't see a way on the MS site to view "devices" where I could deactivate the old one. How do I get this reset so that I can use the product I paid for on the new Macbook?
2 Replies
woodson16 I have an annual subscription to Office. To address a similar situation I must log into my account and remove the device.
I don't know if this will work for you or not. Good luck.
- Thank you! Only problem is that when I look at my account I don’t see any “devices” under that subscription so I think this may be something that the MS guys need to resolve.
