Forum Discussion
Office Account Not Connecting Services (OneDrive and SharePoint) after Reboot
I have some users (including myself) that after a reboot Office applications are not connected to their Office 365 services (One Drive and SharePoint). When they open Word or Excel, there are no recent documents loaded. As a user I need to go to File, Office Account and Add a Service. I'm then prompted for my Office 365 email address and the ODfB and SPOL then show up as connected services and the Word and Excel recents list show up. I'm trying to figure out what process is failing or being blocked when the person starts up after a reboot or being shut down.
3 Replies
If the list of Accounts is getting emptied, check the registry:
HKEY_CURRENT_USER\Software\Microsoft\Office\XX\Common\Identity\Identities\
Robert Styles, I seem to experiencing the same issue. VasilMichev can you please elaborate on what should be checked in the registry.
Thanks very much!
- I was facing the same issue. I removed all keys inside of the Identities registry key. Then opened word and all services reconnected.
