Forum Discussion
Office Account Not Connecting Services (OneDrive and SharePoint) after Reboot
I have some users (including myself) that after a reboot Office applications are not connected to their Office 365 services (One Drive and SharePoint). When they open Word or Excel, there are no rece...
If the list of Accounts is getting emptied, check the registry:
HKEY_CURRENT_USER\Software\Microsoft\Office\XX\Common\Identity\Identities\
Robert Styles, I seem to experiencing the same issue. VasilMichev can you please elaborate on what should be checked in the registry.
Thanks very much!
- I was facing the same issue. I removed all keys inside of the Identities registry key. Then opened word and all services reconnected.
