Hi all! We are deploying the monthly current channel updates with SCCM 1606 and some clients get stuck at "Downloading - 50%". Has anyone else seen this? The SCCM clients are on v1602 and we saw this back when the SCCM server was on 1602 as well. So far we haven't been able to find much info or troubleshooting steps for this. And we've gone through some of the basics like verifying the package is replicated. If the users run the update from Office itself it downloads and works just fine.

Update on this - the MS support rep was able to repro our issue in their lab. They claim that even though we specifcy Current Channel, the update process is also looking for Deferred Channel (which we do not download). I went ahead and tested deploying updates from both channels to an affected client; however, this did not result in any change.

Hi Chris, I've seen similar behavior at one of my customers. Are you running multiple languages of office 365?All supported languages should be configured/enabled in WSUS, SCCM and in your ADR rules.

Hi Chris, In a follow up to Ronni, have you noticed this happening when going to a specific DP or at a specific site...or does it seem wide spread or random? Do you have an estimation of how many clients are experiencing this issue? Thanks! JohnG

We verified we are downloading all four languages that we are configuring Pro Plus to contain (English, Spanish, Portuguese-Brazilian, and Polish). So far we are primarily testing within one site so hard to say if its a DP issue or not. I created some test machines this weekend to reproduce the issue and analyze more logs and noticed that the update seemed to hang at Downloading (50%) for over 30 minutes before it went to installing. Of course my attempt to reproduce the issue failed and both machines installed the updates :). I would say out of 75 people we hear from at least 10 folks every month that they see the updates fail.

Did you get this problem solved? I'm on latest build for SCCM (1606 UR1) and I see this issue on quite a lot of users, maybe thousands. It looks very random, different sites etc. I'm really confused and is out of any more ideas.

Office 365 ProPlus Updates vis SCCM | Microsoft Community Hub

23 Replies

Derek Luk
Copper Contributor
Jan 14, 2018
I have run into the same problem with one of my client. I have logged a call with MS. You need to download all languages of the patches. According to MS, it is a bug.
Joseph Perry
Copper Contributor
Mar 15, 2017
Hi Chris,
I was having a similar issue and posted on technet.
https://social.technet.microsoft.com/Forums/en-US/464c676e-ed27-4bdd-b17f-35fc806dc332/office-365-updates-no-longer-deploying-0x87d00669?forum=configmanagersecurity

The workaround was to:
1. Remove Existing Office 365 Deployments.
2. Deploy, but UNCHECK these options:
2a. "Allow clients to share content"
2b. "If software updates are not available on distribution point in current..... download content from Microsoft Updates"

Please update if this resolves your problems.
Joseph
Riley Hale
Brass Contributor
Dec 22, 2016
We are experiencing the same problem with SCCM 1610 while deploying Office 365 Client Update - Current Channel (1611-5). The status gets to the status "Download 50%" and then it just hangs. I'm curious if anyone ever found a solution to this issue?
- Chris Eckel
  Copper Contributor
  Dec 23, 2016
  Well, that squashes my hope that this issue is resolved in SCCM 1610 :). Are your clients also on v1610?
  
  I'm still pursuing this with Microsoft via a premier case. This past week we were able to determine that the download will start for a bit and then stop. During this time the UI just hangs on Downloading 50%. You can see this in the DataTransferService log in C:\Windows\CCM\logs. If you restart the ccmexec.exe service you'll see more files get donwloaded in the log; however, it will stop after a few files. Keep restarting the service and the cycle repeats.
  
  The Microsoft support rep was going to take this information back to their senior engineer and look into it further.
  - Riley Hale
    Brass Contributor
    Dec 23, 2016
    Yes, our clients have been updated to 1610 as well. Also, our SCCM Operations Team installed KB3211925 on the MPs last night. We're still seeing either the problem I described in yesterday's post or the update just fails right away with this error: 0x8007755A(-2146994854). The update handler log has this error everytime the update fails: "CAS failed to download update (855487e5-cce6-47c0-976b-269a8ae5b03d). Error = 0x8007755a. Releasing content request."
    
    Our operations team has been looking into this as well, but so far no one has any answers. The odd thing is that we're seeing different behaviors on different machines, and yesterday a few of the clients were able to successfully install the update after it had hung at 50% for about an hour.
    
    This one is frustrating.
JohnGruszczyk
Microsoft
Oct 20, 2016
Hi Chris, In a follow up to Ronni, have you noticed this happening when going to a specific DP or at a specific site...or does it seem wide spread or random? Do you have an estimation of how many clients are experiencing this issue? Thanks! JohnG
- Chris Eckel
  Copper Contributor
  Nov 07, 2016
  We verified we are downloading all four languages that we are configuring Pro Plus to contain (English, Spanish, Portuguese-Brazilian, and Polish). So far we are primarily testing within one site so hard to say if its a DP issue or not. I created some test machines this weekend to reproduce the issue and analyze more logs and noticed that the update seemed to hang at Downloading (50%) for over 30 minutes before it went to installing. Of course my attempt to reproduce the issue failed and both machines installed the updates :). I would say out of 75 people we hear from at least 10 folks every month that they see the updates fail.
  - Mahamdrafiq Sayyad
    Copper Contributor
    Mar 08, 2018
    I am getting the below error while deploying Office 365 update Semi-Annual Channel Version 1708 (Build 8431 2215)
    
    Error : CAS failed to download update (c412e7d8-a454-4994-8f43-10188c83f339). Error = 0x8000000e. Releasing content request.
    
    Erro: Failed to download update 0X8000000E
Ronni Pedersen
MVP
Oct 19, 2016
Hi Chris,

I've seen similar behavior at one of my customers. Are you running multiple languages of office 365?
All supported languages should be configured/enabled in WSUS, SCCM and in your ADR rules.

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Office 365 ProPlus Updates vis SCCM

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