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Chris Eckel's avatar
Chris Eckel
Copper Contributor
Oct 13, 2016

Office 365 ProPlus Updates vis SCCM

Hi all!  We are deploying the monthly current channel updates with SCCM 1606 and some clients get stuck at "Downloading - 50%".  Has anyone else seen this?  The SCCM clients are on v1602 and we saw t...
JohnGruszczyk's avatar
JohnGruszczyk
Icon for Microsoft rankMicrosoft
Oct 20, 2016
Hi Chris, In a follow up to Ronni, have you noticed this happening when going to a specific DP or at a specific site...or does it seem wide spread or random? Do you have an estimation of how many clients are experiencing this issue? Thanks! JohnG
Chris Eckel's avatar
Chris Eckel
Copper Contributor
Nov 07, 2016

We verified we are downloading all four languages that we are configuring Pro Plus to contain (English, Spanish, Portuguese-Brazilian, and Polish).  So far we are primarily testing within one site so hard to say if its a DP issue or not. I created some test machines this weekend to reproduce the issue and analyze more logs and noticed that the update seemed to hang at Downloading (50%) for over 30 minutes before it went to installing.  Of course my attempt to reproduce the issue failed and both machines installed the updates :).  I would say out of 75 people we hear from at least 10 folks every month that they see the updates fail.

  • Mahamdrafiq Sayyad's avatar
    Mahamdrafiq Sayyad
    Copper Contributor
    Mar 08, 2018

    I am getting the below error while deploying Office 365 update Semi-Annual Channel Version 1708 (Build 8431 2215)

    Error : CAS failed to download update (c412e7d8-a454-4994-8f43-10188c83f339). Error = 0x8000000e. Releasing content request.

    Erro: Failed to download update 0X8000000E

    • Mahamdrafiq Sayyad's avatar
      Mahamdrafiq Sayyad
      Copper Contributor
      Mar 08, 2018

      Office 365 update Semi-Annual Channel Version 1708 (Build 8431 2215) we have downloaded the updates with 7 languages and redeployed on all client machines, the download is failing very frequently 50% 

      if you have any solution for this issue please assist.

       

      Regards

      Rafiq Sayyad

  • Lars HOLMGREN's avatar
    Lars HOLMGREN
    Copper Contributor
    Nov 16, 2016

    Did you get this problem solved? I'm on latest build for SCCM (1606 UR1) and I see this issue on quite a lot of users, maybe thousands. It looks very random, different sites etc. I'm really confused and is out of any more ideas.

    • Chris Eckel's avatar
      Chris Eckel
      Copper Contributor
      Nov 20, 2016

      Not yet... but we have a Premier Support call open.  I spent about 90 minutes on the phone with the support tech last week and they are in research mode now.  I'll definitely update this once I find out more from MS.

      • Chris Eckel's avatar
        Chris Eckel
        Copper Contributor
        Nov 29, 2016

        Update on this - the MS support rep was able to repro our issue in their lab.  They claim that even though we specifcy Current Channel, the update process is also looking for Deferred Channel (which we do not download).  I went ahead and tested deploying updates from both channels to an affected client; however, this did not result in any change. 

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