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Simon_L's avatar
Simon_L
Brass Contributor
Apr 20, 2019

Can't activate Office 365 Pro Plus on shared computer

Hey all,

 

On my PC, I get an error when I try to license Office.

 

The products we found in your account cannot be used to activate Office in shared computer scenarios. Error Code: 0x80004005.

 

I tried troubleshooting using this guide: https://docs.microsoft.com/en-us/deployoffice/troubleshoot-issues-with-shared-computer-activation-for-office-365-proplus

 

- Shared computer activation is enabled for Office 365 Pro Plus (in About Word).

- The SharedComputerLicensing value in registry is set to 1.

- I don't have any text files in the %localappdata%\Microsoft\Office\16.0\Licensing folder.

- I do have Office 365 Pro Plus license.

 

Any ideas on how to fix this?

 

  • Ethan Stern's avatar
    Ethan Stern
    Iron Contributor

    Simon_L Hi Simon, what kind of PC are you trying to install this on?  Is it a virtual machine by chance or RDS?

    • Simon_L's avatar
      Simon_L
      Brass Contributor
      No, not a VM and not via RDS. Just a Windows 10 Pro PC that's AAD joined.
      • Ethan Stern's avatar
        Ethan Stern
        Iron Contributor

        Simon_L what kind of licensing do you have assigned to the account you are installing with?

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