Can't activate Office 365 Pro Plus on shared computer

Question

Hey all,&nbsp;On my PC, I get an error when I try to license Office.&nbsp;The products we found in your account cannot be used to activate Office in shared computer scenarios. Error Code: 0x80004005.&nbsp;I tried troubleshooting using this guide:&nbsp;https://docs.microsoft.com/en-us/deployoffice/troubleshoot-issues-with-shared-computer-activation-for-office-365-proplus&nbsp;- Shared computer activation is enabled for Office 365 Pro Plus (in About Word).- The SharedComputerLicensing value in registry is set to 1.- I&nbsp;don't have any text files in the&nbsp;%localappdata%\Microsoft\Office\16.0\Licensing folder.- I do have Office 365 Pro Plus license.&nbsp;Any ideas on how to fix this?&nbsp;

ethan stern · Answer

Simon_L&nbsp;Hi Simon, what kind of PC are you trying to install this on?&nbsp; Is it a virtual machine by chance or RDS?

simon_l · Answer

No, not a VM and not via RDS. Just a Windows 10 Pro PC that's AAD joined.

ethan stern · Answer

Simon_L&nbsp;what kind of licensing do you have assigned to the account you are installing with?

simon_l · Answer

Office is already installed. Licensing it is the issue. I have MS E3 license.

manoth_msft · Answer

Simon_L Can you confirm that Office 365 ProPlus is already installed on the box solely? So no Office 365 Business or other license types installed (in parallel)? Have you installed ProPlus from the portal, through the ODT or other ways?

Forum Discussion

Can't activate Office 365 Pro Plus on shared computer

Resources