Opening encrypted emails via OME app on iOS 10 or 11

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Mark Nealley wrote:

We are having an issue opening encrypted emails via the OME app on iPhones (tested on iOS 10 and 11).  This issue is independent of using the iOS mail app or the MS Outlook app.

 

Using these steps for testing:

1. Receive encrypted email. (Email is encrypted using Azure)
2. Open the message.html attachment.
3. Select "Copy to OME Viewer" option.
4. Tap Use a one-time passcode
5. Open email for one-time passcode
6. Tap passcode and get redirected back to OME app
7. Receive the following message, "This passcode is incorrect.  Please use the passcode with the correspoding reference code."

Please note, if you enter the passcode manually into OME Viewer it works perfectly fine.  The issue is that you cannot copy the password because it's a link.  This makes the user have to flip back and forth between the OME Viewer and their email.  This is extremely frustrating for my staff and especially the partners of my company.  This used to work flawlessly and everyone really liked the process, but now it's viewed as cumbersome.

Could someone please let me know if this is a known issue that's being worked on or if there is a work around that I'm not aware of?

 

Thank you!

-Mark

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Caroline ShinAs an organisation we are having the same issue, when clicking on the OTP pass code and going back to the OME viewer it is telling the user that the pass code is invalid. We cannot currently move over to 'OME v2' as we are awaiting the development of the encrypt only template.

Please advise if this is a documented issue..

Regards

Dominic