Forum Discussion

James Lin's avatar
James Lin
Copper Contributor
Jun 24, 2018

Azure RMS templates not always applied.

Why I have two RMS template but can't  Applied to Mail flow.

I had study https://docs.microsoft.com/zh-tw/azure/information-protection/understand-explore/what-is-information-protection ,can't find the reason.

Thanks for reply.

I have two Template by Modify the default template.No option(Template) can choose.

 

 

information protection and governance
microsoft information protection
Rights Management

2 Replies

  • Carol Bailey's avatar
    Carol Bailey
    Icon for Microsoft rankMicrosoft
    Jun 25, 2018
    Are these two templates scoped to specific users or groups? It's hard for me to tell from the screenshot but that's the first thing that comes to mind why you wouldn't be able to see them in Exchange Online (mail flow rules or Outlook on the web) but the specified users can see them in their Office apps. The other possibility is that your tenant isn't yet configured for Office 365 Message Encryption new capabilities, which also automatically makes these templates available to Exchange Online (see https://docs.microsoft.com/en-us/azure/information-protection/deploy-use/refresh-templates). To check, run Get-IRMConfiguration to confirm that AzureRMSLicensingEnabled is set to True.
    • James Lin's avatar
      James Lin
      Copper Contributor
      Jun 25, 2018

      Hi, Carol Bailey 

      Thank you for providing the requested information.,

      1. I have enable AIP service
      2. Exchange Online：Automatically refreshed within an hour - no additional steps required.
      3. these two templates are scoped to specific two users(o365 E5 Authorized)