Forum Discussion
Voucher requests disappeared
Hi MSLE Team,
I'm Arfian. I would like to ask about the voucher that can be requested from the Microsoft Learn for Educators portal.
I've submitted several requests, but I haven't received any vouchers, and my requests seem to have disappeared from the portal. Could someone please help me?
Thank you.
Hi Arfian, thanks again for reaching out!
As we’re already connected via messages, I want to outline the general steps here so this solution is visible to anyone who might have the same issue—such as yourself, Arfian, and more faculty members.
📄 Step-by-step process
Here’s a quick guide to help you request vouchers via the Microsoft Learn for Educators (MSLE) portal:🛠️ Checklist Make sure:
- You’re fully provisioned in the MSLE portal (this can take up to 48 hours after joining).
- You submitted the request through the “Exam Voucher” section.
- You selected the exam based on a course you’re actively teaching (this is required for role-based exam vouchers).
- You completed all required fields and confirmed submission.
📩 Still no vouchers?
If everything looks correct and your requests still aren’t visible, please raise a support ticket through the MSLE portal. This is the official way to escalate voucher-related issues.💬 Need help after that?
If you’ve submitted a ticket and still need assistance—due to time zones or other blockers—feel free to reply here. One of us from the Community Management team (that’s us!) will follow up with you via private message to confirm your details and check on your ticket with the support team.
P.S. Since you're based in Asia, our Community Manager Kathy—who is also located in the region—will follow up with you directly to provide more timely support.We’re here to help!
Best regards,
Henoc FreireCommunity Manager
15 Replies
I Observed that Voucher request disappear from my portal and i cannot make request. this happened few days ago
Henoc_FreireMicrosoft
Hi there godwin_ogazi!
Thanks for reaching out, and I hope you're doing well!
If this issue continues even after following all the steps outlined in the marked solution, then we’ll need to investigate further. For that, could we set up a quick time to talk?
I’ve just sent you a private message here on the platform — could you kindly check and reply when you can?
Much appreciated,
Henoc- Henoc_Freire
Hi there godwin_ogazi! Thanks for reaching out, and I hope you're doing well!
If the issue persists even after following the steps outlined in the solution post, we’ll need to investigate further. For that, could we set up a quick time to talk?
📩 I’ve just sent you a private message here on the platform—could you kindly check and reply when you can?
Much appreciated,
Henoc
ShiqiKathy_GuoDear Arfian,
Thank you for reaching out. This is Kathy Shiqi, the MSLE Community Manager.
Upon reviewing your MSLE profile, I noticed that you have applied for the voucher for AI-102. However, this request is a duplicate since we issued one on November 7th, 2023. Please note that the MSLE program provides free or discounted vouchers as program benefits to our educators once per course.
If you have any other questions or need further clarification, please feel free to reach out. We can also arrange a call to discuss this further.
Best regards,
Kathy Shiqi
Hello,
I'am having the same issue, vouchers for role-based exams diseapearing.
Best Regards.
- Henoc_Freire
Hello AhmedMCT — thanks for reaching out!
Were you able to follow the full process outlined earlier in this thread as the suggested solution?
If not, feel free to let us know which step you need help with — we’re happy to support you from there.
You can also participate in one of our Office Hours to receive live assistance. Check them out: Microsoft Learn for Educators Office Hours | Microsoft Community Hub.Looking forward to hearing from you!
Best regards,
Henoc Freire
Community Manager
Hello,
I'am having the same issue for role-based exam vouchers.
Best Regards.
- Henoc_Freire
Hello drissiamani19 — thanks for reaching out!
Were you able to follow the full process outlined earlier in this thread as the suggested solution?
If not, feel free to let us know which step you need help with — we’re happy to support you from there.
You can also participate in one of our Office Hours to receive live assistance. Check them out: Microsoft Learn for Educators Office Hours | Microsoft Community Hub.Looking forward to hearing from you!
Best regards,
Henoc Freire
Community Manager
- Henoc_Freire
Hi Arfian, thanks again for reaching out!
As we’re already connected via messages, I want to outline the general steps here so this solution is visible to anyone who might have the same issue—such as yourself, Arfian, and more faculty members.
📄 Step-by-step process
Here’s a quick guide to help you request vouchers via the Microsoft Learn for Educators (MSLE) portal:🛠️ Checklist Make sure:
- You’re fully provisioned in the MSLE portal (this can take up to 48 hours after joining).
- You submitted the request through the “Exam Voucher” section.
- You selected the exam based on a course you’re actively teaching (this is required for role-based exam vouchers).
- You completed all required fields and confirmed submission.
📩 Still no vouchers?
If everything looks correct and your requests still aren’t visible, please raise a support ticket through the MSLE portal. This is the official way to escalate voucher-related issues.💬 Need help after that?
If you’ve submitted a ticket and still need assistance—due to time zones or other blockers—feel free to reply here. One of us from the Community Management team (that’s us!) will follow up with you via private message to confirm your details and check on your ticket with the support team.
P.S. Since you're based in Asia, our Community Manager Kathy—who is also located in the region—will follow up with you directly to provide more timely support.We’re here to help!
Best regards,
Henoc FreireCommunity Manager
I am having the same problem too.
- Henoc_Freire
Hi there, Sunny!
Thanks for reaching out.
Since we’re already in contact via private messages, feel free to also check the solution I shared in this thread—it might help clarify the steps, and you’re welcome to share it with colleagues as well.
To ensure timely support, our Community Manager Kathy, who is also based in Asia, will follow up with you shortly.
Let me know if you need anything else! It's a pleasure to help!
Best regards,
Henoc Freire
Community Manager
Following..... as I am facing similar issue
- Henoc_Freire
Hi again agoesair2014,
Thanks again for reaching out!As we’ve already been in touch privately, I encourage you to take a look at the guidance I posted as a solution to this thread—it outlines the process and might be helpful to share with peers facing similar issues.
To better support you within your time zone, our Community Manager Kathy, who is also based in Asia, will follow up with you directly.
Let me know if you need any further support!
Best regards,
Henoc Freire
Community Manager - Henoc_Freire
Hi agoesair2014,
Your message is very much appreciated! Thanks for reaching out!
We'll continue via message, for now, so we're able to share some specific details in order to verify.
Thanks again for posting!
Warm regards,
Henoc
- Henoc_Freire
Hi Arfian,
I'm Henoc, an MSLE Community Manager—nice to meet you, and thanks for reaching out!
To move forward, I’ll follow up via private message so we can review the details together. A call can also be arranged if needed.I’ll update this post once we’ve made progress. Thanks again for posting—this might help other faculty members as well. And feel free to start new threads anytime!
Warm regards,
Henoc
