Forum Discussion
Voucher requests disappeared
Hi Arfian, thanks again for reaching out!
As we’re already connected via messages, I want to outline the general steps here so this solution is visible to anyone who might have the same issue—such as yourself, Arfian, and more faculty members.
📄 Step-by-step process
Here’s a quick guide to help you request vouchers via the Microsoft Learn for Educators (MSLE) portal:🛠️ Checklist Make sure:
- You’re fully provisioned in the MSLE portal (this can take up to 48 hours after joining).
- You submitted the request through the “Exam Voucher” section.
- You selected the exam based on a course you’re actively teaching (this is required for role-based exam vouchers).
- You completed all required fields and confirmed submission.
📩 Still no vouchers?
If everything looks correct and your requests still aren’t visible, please raise a support ticket through the MSLE portal. This is the official way to escalate voucher-related issues.💬 Need help after that?
If you’ve submitted a ticket and still need assistance—due to time zones or other blockers—feel free to reply here. One of us from the Community Management team (that’s us!) will follow up with you via private message to confirm your details and check on your ticket with the support team.
P.S. Since you're based in Asia, our Community Manager Kathy—who is also located in the region—will follow up with you directly to provide more timely support.We’re here to help!
Best regards,
Henoc FreireCommunity Manager
I Observed that Voucher request disappear from my portal and i cannot make request. this happened few days ago
Henoc_FreireMicrosoft
Hi there godwin_ogazi!
Thanks for reaching out, and I hope you're doing well!
If this issue continues even after following all the steps outlined in the marked solution, then we’ll need to investigate further. For that, could we set up a quick time to talk?
I’ve just sent you a private message here on the platform — could you kindly check and reply when you can?
Much appreciated,
Henoc- Henoc_Freire
Hi there godwin_ogazi! Thanks for reaching out, and I hope you're doing well!
If the issue persists even after following the steps outlined in the solution post, we’ll need to investigate further. For that, could we set up a quick time to talk?
📩 I’ve just sent you a private message here on the platform—could you kindly check and reply when you can?
Much appreciated,
Henoc