Voucher requests disappeared

Hi Arfian, thanks again for reaching out!

As we’re already connected via messages, I want to outline the general steps here so this solution is visible to anyone who might have the same issue—such as yourself, Arfian, and more faculty members.

📄 Step-by-step process
Here’s a quick guide to help you request vouchers via the Microsoft Learn for Educators (MSLE) portal:

🛠️ Checklist Make sure:

• You’re fully provisioned in the MSLE portal (this can take up to 48 hours after joining).
• You submitted the request through the “Exam Voucher” section.
• You selected the exam based on a course you’re actively teaching (this is required for role-based exam vouchers).
• You completed all required fields and confirmed submission.

📩 Still no vouchers?
If everything looks correct and your requests still aren’t visible, please raise a support ticket through the MSLE portal. This is the official way to escalate voucher-related issues.

💬 Need help after that?
If you’ve submitted a ticket and still need assistance—due to time zones or other blockers—feel free to reply here. One of us from the Community Management team (that’s us!) will follow up with you via private message to confirm your details and check on your ticket with the support team.

P.S. Since you're based in Asia, our Community Manager Kathy—who is also located in the region—will follow up with you directly to provide more timely support.

We’re here to help!

Best regards,
Henoc Freire

Community Manager