Forum Discussion
MSLE Portal isn't working
Hello team,
Today I was trying to login into MSLE Portal getting following message please look into it
We're sorry, but something went wrong. Please try again, and if this persists, contact the website administrator.
Error ID # [9c304bb7-ef2f-4be8-b756-2ab6a4007a48]
10/10/2025 4:10:04 PM UTC
NAM e46d36f6-ece6-4cc6-a30e-bd682ea99b04
4 Replies
I have tried incognito mode but Issue not yet resolved
I got below message
We're sorry, but something went wrong. Please try again, and if this persists, contact the website administrator.
Error ID # [9fcfcb58-e735-4c02-b1e4-7d9a740bc26b]
10/11/2025 5:03:27 AM UTC
NAM e46d36f6-ece6-4cc6-a30e-bd682ea99b04
Carlos_ChavesMicrosoft
Hi sarnzronnie try cleaning cache and using an in-private edge window. If not open a support ticket OneSupportCaseCreation · Microsoft Learn for Educators
Hope it helps!
Best,
I'm unable to login to msle portal then how can I raise the ticket by the way I tried different browsers issue remaince same
We're sorry, but something went wrong. Please try again, and if this persists, contact the website administrator.
Error ID # [11b99a30-fa5f-4f7b-a56b-4d15d09c4763]
10/11/2025 4:14:24 AM UTC
NAM e46d36f6-ece6-4cc6-a30e-bd682ea99b04- Carlos_Chaves
sarnzronnie, you’ve created 10 duplicate accounts. The system now needs 8 days to clear that redundant data. None of those 10 accounts contained the institutional email.
Look for me in 8 days and I'll guide you in the process
