Forum Discussion
Institution Email Verification & Case Submission Blocked (MSLE Nomination Accepted)
Our institution has been officially accepted into the Microsoft Learn for Educators (MSLE) program under the Educational Institution Option, as confirmed by Rachel MSLE. However, we are currently facing the following issues:
- Email Verification Failure: When attempting to log in to the MSLE portal using our institution email (the same one submitted during nomination), we receive the error: "Your Institution Email could not be verified!"
- Support Case Submission Blocked: The portal does not allow us to create a new support case. It appears stuck or unresponsive when trying to initiate a support request.
- Form Submission Confusion: Although the form was accepted after login, the system still blocks access and does not recognize the verified email. We have followed all the steps outlined in the welcome and onboarding emails, including reviewing the program guide and attempting to join the MSLE Community. However, due to the above issues, we are unable to proceed further.
We kindly looking for assistance in resolving the email verification and support case submission issues. If possible, maybe MSLE program direct contact or support channel (email or otherwise) where we can escalate this matter.
Thank you for your help.
Latest update is that your domain is no Academic Verified by our Academic Verification Engine (AVE), you're required to present the following
Since June 2023 Microsoft put in place a new verification system for Academic Organizations, unfortunately your domain @datapot.vn does not fulfil the requirements, meaning that you need to provide the following documentation to proceed
Acceptable proofs of domain ownership:
1.Domain registration document
- Purchase Receipt clearly indicating the domain, organization name, purchase date, expiration date
- Screenshots of domain management portal mentioning the domain and the name of the institution
Acceptable proofs of academic accreditation ownership
1.Accreditation certificate/document from government body
2.Letter from Department/Ministry/Board of Education stating academic accreditation/recognition/eligibility.
3.Government URL + code to check entity registration on the Ministry of Education website
One of each category, send it to v-carchaves@microsoft.com.
5 Replies
Carlos_ChavesMicrosoft
Latest update is that your domain is no Academic Verified by our Academic Verification Engine (AVE), you're required to present the following
Since June 2023 Microsoft put in place a new verification system for Academic Organizations, unfortunately your domain @datapot.vn does not fulfil the requirements, meaning that you need to provide the following documentation to proceed
Acceptable proofs of domain ownership:
1.Domain registration document
- Purchase Receipt clearly indicating the domain, organization name, purchase date, expiration date
- Screenshots of domain management portal mentioning the domain and the name of the institution
Acceptable proofs of academic accreditation ownership
1.Accreditation certificate/document from government body
2.Letter from Department/Ministry/Board of Education stating academic accreditation/recognition/eligibility.
3.Government URL + code to check entity registration on the Ministry of Education website
One of each category, send it to v-carchaves@microsoft.com.
Carlos_Chaves thank you, for your update. I will prepare the documents and send it to you later.
- Carlos_Chaves
Hi hoangtm, I'm a Community Manager for MSLE happy to assist you, can you share the ticket number?
Hi Carlos_Chaves ,
Thank you for your support. Here is my title of Nomination Accepted email: Microsoft Learn for Educators Institution nomination has been accepted! MS000036000080086
I can't open the support ticket. This happened almost everytime I try to submit a ticket.
I success create a case with ID: 2509290010000896 but the description is missing (I test after multiple time it failed to create). Can we update description later.- Carlos_Chaves
Dear hoangtm
The support team is addressing the issue. I’ll update you once I have news.
Thank you for your patience.