Forum Discussion
Work profile cannot be created on Galaxy Tab S4
Aluca12
Looks like i missed the point of using fully-managed device. Based on my understanding, you can't have fully managed device and work-profile on the same device.
https://docs.microsoft.com/en-gb/intune/android-fully-managed-enrollWhen using these preview features, keep the following in mind:
- Use of the Intune Company Portal app isn't supported on Android Enterprise fully managed devices.
Hi Aluca12
Do you have an alternative platform or tenant to test with? (validate if this is a config or device issue)
Note: you can test it here https://enterprise.google.com/android/experience with a valid gmail account (this account can not be bound to a current EMM)
If the above did not enrol then try the following;
Reset the device, attempt to enrol and gather an adb bugreport
https://developer.android.com/studio/debug/bug-report#bugreportadb
Logs will be lengthy, however will likely contain important troubleshooting information.
Then log a job with support.
,Andrew
- Hey Andrew,
thanks for your help, I could enroll with this demo and a work profile was successfully created without any errors.
It's good to know but I'm very curious why it isn't working when enroll with the intune portal app. Besides the option under device enrollment restrictions I can't see any other switch or button which seems related to work profile settings.
Do you have anything in mind?
I will also try this bugreport in the next days.
Tahnks and have a nice sunday.
Julian- Good to hear the device is working, as for the Intune setting there is not a whole lot to configure to get started.
Check the following;
- Managed Google Play is setup
- Users are licences to enrol
- Enrollment restrictions, start with just the default rule with;
Android = Block
Android for work = Allow
If you have any additional rules they may be causing a conflict.
,Andrew
