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luvsql's avatar
luvsql
Steel Contributor
Nov 28, 2022

Windows 11 will NOT upgrade devices

I have a brand new HP that is on the latest build of Windows 10.  I have joined it to a use in Azure that has Business Premium.  The device is compliant.  I've setup the Feature updates for Windows 10 policy for Windows 11 to rollout as soon as possible.  I added this user to a group and assigned the group to the policy.

 

The report shows the device and user column "Update State = Offering, Update Substate = Offer ready, Update Aggregated State = In Progress.  It's been in progress for weeks.  Yes I've rebooted the device multiple times.


I created a case with Microsoft that they've had for over 3 weeks.  They've been provided the diagnostic logs from the laptop yet no solution.  This is 1/100 that we need to deploy Win 11 to and it can't even do 1.  

Intune
    • luvsql's avatar
      luvsql
      Steel Contributor
      Nov 29, 2022
      Yes it meets all the prereqs except for this "Microsoft Account Sign-In Assistant" as I don't know what that is. We use Windows 10 Pro authenticated to Azure so we do not use Microsoft accounts. Also, unless that setting can be controlled by Intune as well, how are we supposed to deploy Win 11 to hundreds of devices?
      • Moe_Kinani's avatar
        Moe_Kinani
        Bronze Contributor
        Nov 29, 2022
        We have done recently, it worked like charmed. We had to few devices that needed latest BIOS and Chipsets to get upgraded, so think about upgrading drivers.

        Happy to setup a call to review your settings!
        Moe
  • sajtan's avatar
    sajtan
    Copper Contributor
    Dec 03, 2022
    Check the update rings, i had similar issues when upgrading to W11 and the issue was that the update ring prevented the update.
    • Guera760's avatar
      Guera760
      Copper Contributor
      Oct 09, 2023

      sajtan What specifically about the update ring was preventing the update? 

  • Userzero's avatar
    Userzero
    Copper Contributor
    Jul 10, 2024
    luvsql - You ever get this fixed? (I'm running into the same issue, haven't found a solution yet though)
    • NicklasOlsen's avatar
      NicklasOlsen
      Iron Contributor
      Jul 10, 2024

      luvsql

      I have had a similar issue before. I had devices where the update wasn't offered, and after I changed the feature update to deploy from 23H2 to 22H2, the update got offered.
      After I changed it back, the 23H2 update was offered as well.

      It could be the same as what you are experiencing, could be worth trying on a pilot group. ğŸ™‚

  • JutManGraham's avatar
    JutManGraham
    Brass Contributor
    Jul 15, 2024

    luvsql Try changing the Device Management Wireless Application Protocol (WAP) Push message Routing Service from "Automatic Delayed" Start to "Automatic" Start

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