Forum Discussion
James_Chudley
Jul 06, 2022Copper Contributor
WiFi Network dropping when device syncs (Windows 10) with InTune
Not sure if anyone else has come across this issue but we have setup a WiFi profile which is being deployed to our devices.
Users have to manually connect to the wireless connection (specified in the profile settings) and they are able to do this and then login to the Windows 10 device.
What is happening then is when the device syncs with InTune the Wifi connection that was made by the user (and specified in the profile being applied to the device) is being dropped.
The user can re-connect after entering their WiFi credentials again, however if another sync takes place the WiFi will drop again.
Our profile is set to forget the users WiFi credentials when they log out of the device, so we would expect the next user who uses the device to connect to the WiFi with their own credentials.
But it seem as if the sync is removing the WiFi credentials before the current user has logged out?
- NielsScheffersIron Contributor
It might be nothing, but have you tried setting "Single sign-on (SSO)" to "Enable after user signs into device"? It would be more logical for your requirements anyway.
- JohanS1240Copper Contributor
Did you ever get this resolved? We are more or less in the exact same boat.
- James_ChudleyCopper ContributorNot yet, but we have an open support ticket with Microsoft for this issue. They have acknowledged there is an issue which was identified via log files we supplied to them from a device which has the issue. Had an engineer carry out a remote session this Monday to look into the problem further. Awaiting an update. It affects nearly all of our shared corporate Windows Intune devices. And has done for some time now.
- NielsScheffersIron Contributor
Not sure why your connections would drop when syncing, so I'll join Moe_Kinani in looking forward to more info.
I did however want to point out that the "Remember credentials at each logon" configuration doesn't mean users have to re-authenticate after logging into Windows again. It simply means that credentials for this connection are in no way stored or cached so each (re-)connection (even in the same Windows session) has to be authenticated again.
- James_ChudleyCopper ContributorHi Niels,
Thank You, and yes we realise this setting makes sure the WiFi credentials are not cached on the device,.
As we want each user of the device (will get used by different users) to re-authenticate with the WiFi network to ensure they get the correct filtering profile.
Regards
James- Moe_KinaniBronze ContributorSilly question, do you apply this policy to users or devices?
I feel there is a bug when the xml applied to the pc. Can you try to cache the creds - sync- check event viewer if you see the same error?
I think the CSP should be showing like below ./Users/Vendor/MSFT/WiFi/…..
- Moe_KinaniBronze ContributorI have seen similar issues with Enterprise Profile during AutoPilot before, would you mind sharing your Wifi config setting? Very curious to see what you put in Authentication period field and other settings.
Moe- James_ChudleyCopper Contributor
- Moe_KinaniBronze Contributor
Looks ok. Can you please check the event viewer to check if you see any errors? It gets added there.
Open the Event Viewer:
On the View menu, select Show Analytic and Debug Logs.
Expand Applications and Services Logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostic-Provider > Adminhttps://docs.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-wi-fi-profiles