Forum Discussion

Anonymous's avatar
Anonymous
Nov 14, 2018

Uninstall application using intune

Hello, We are using Box as a filshare system and we need to push out Box Drive to all clients. Before we can do that we need to uninstall "Box Sync", is there a way to uninstall box sync using Wi...
Intune
mobile device management (mdm)
Software Management
Anonymous's avatar
Anonymous
Nov 15, 2018

Hello Oliver,

 

I uploaded BoxSync trhough Win32.
I am at the stage where I need to fill in install command and Uninstall Command and both field are required.

What should I type in there?

Oliver Kieselbach's avatar
Oliver Kieselbach
MVP
Nov 19, 2018

Find the install and uninstall command line for the BoxSync software for silent install and uninstall... e.g. boxsync.exe /install /silent or boxsync /uninstall /silent and create your app. The app will check if you have specified a detection method if it is installed and will trigger a uninstall if you do a uninstall assignment. 

The samples above are just samples I don't know the correct uninstall command for boxsync. I suggest you search at the vendor FAQ or Manual to get the command line. Otherwise try google there will be for sure someone how knows the command line and posted it somewhere. 

  • Anonymous's avatar
    Anonymous
    Nov 20, 2018

    Hello,

    I just gave it a try.

    Detection rule 
    Rule type: file
    C:\Program Files\Box\Box Sync
    Detection method: file or folder exists.


    Install command:
    BoxSyncSetup.exe /install /quiet /norestart

    Uninstall command:
    MsiExec.exe /X{BFA57077-F78C-4B92-815E-7BCDA6B9686E}

     

    the status message I get is "not installed" and box sync are not removed.

    • Oliver Kieselbach's avatar
      Oliver Kieselbach
      MVP
      Nov 20, 2018

      Might you be able to share the Agent logfile?

      C:\ProgramData\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.log

       

      seems like the detection rule does not work...

      • Anonymous's avatar
        Anonymous
        Nov 20, 2018
        Correct, detection rule does not work.

        <![LOG[[Win32App] Start detectionManager SideCarFileDetectionManager]LOG]!><time="12:01:09.3039743" date="11-20-2018" component="IntuneManagementExtension" context="" type="1" thread="3" file="">
        <![LOG[[Win32App] Path doesn't exists: C:\Program Files\Box\Box Sync\Box Sync applicationDetected: False]LOG]!><time="12:01:09.3072059" date="11-20-2018" component="IntuneManagementExtension" context="" type="2" thread="3" file="">
        <![LOG[[Win32App] Checked under Path: C:\Program Files\Box\Box Sync, filePath:C:\Program Files\Box\Box Sync\Box Sync, agent was checking under expanded: C:\Program Files\Box\Box Sync\Box Sync, applicationDetected: False]LOG]!><time="12:01:09.3079395" date="11-20-2018" component="IntuneManagementExtension" context="" type="1" thread="3" file="">

        the path is correct c:\program files\box\box sync

Resources