Forum Discussion
yashsedani
Sep 18, 2021Brass Contributor
Unable to re-enrol mac to Intune - Profile Installation failed
Hi, I am unable to re-enrol mac to Intune. I get error the attached error message while downloading profile from company portal. Profile Installation failed - Could not download the identity profile...
Sep 22, 2021
After you have retired the device, could you check what happens when you manually delete the device from intune and try again?
yashsedani
Sep 23, 2021Brass Contributor
Unfortunately I have only 1 macbook for test so i cannot really reproduce the error. Device is not showing up in intune. Do we have to delete something locally from macbook ? maybe old profile files are stored somewhere
- yashsedaniOct 09, 2021Brass ContributorThis is resolved. I deleted all the credentials related to my work or school account from Keychain, uninstalled Company Portal, tried again - it worked.