Forum Discussion
Unable to re-enrol mac to Intune - Profile Installation failed
Hi, I am unable to re-enrol mac to Intune. I get error the attached error message while downloading profile from company portal. Profile Installation failed - Could not download the identity profile...
Just to be 100% sure.. there are no enrollment restrictions configured ? to prevent macos from registering in intune?
Yes, we have Enrollment Restrictions rules set in a way that it should allow me to enrol personal mac.
- After you have retired the device, could you check what happens when you manually delete the device from intune and try again?
- Unfortunately I have only 1 macbook for test so i cannot really reproduce the error. Device is not showing up in intune. Do we have to delete something locally from macbook ? maybe old profile files are stored somewhere
- This is resolved. I deleted all the credentials related to my work or school account from Keychain, uninstalled Company Portal, tried again - it worked.