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Nathan Li's avatar
Nathan Li
Copper Contributor
Apr 22, 2020
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"Unable to perform action “pop up when click Authenticator app in Intune managed Android Enterprise。

Hi:   Our Intune managed Android Enterprise tablet starting to get "Unable to perform action" pop up whenever I click on Authenticator app which is on the tablet(Screen shoot down below). As deskto...
Intune
mobile device management (mdm)
  • Moe_Kinani's avatar
    Moe_Kinani
    Apr 23, 2020

    HI Nathan Li

     

    I have seen this issue If the Android device configuration profile has set the “Device Restrictions > Users and Accounts > Account changes” policy to Block (Check screenshot attached).

     

    If exists in your case, please changed it to Not Configured, and try again!

     

    Hope this helps!

    Moe

     

Nathan Li's avatar
Nathan Li
Copper Contributor
Apr 23, 2020

 

Morning

You are right, "Account changes” policy to Block is exactly what my problem is. once I switch to not Configure, our tablet able to use Authenticator, and the pop up went away. Thanks very much for you help. just one more question, I don't remember to see this "Account changes" option in Adroid restriction when last time i modify an Android restriction at Feb 2020, so when did this "Account changes" option became available?  

Moe_Kinani's avatar
Moe_Kinani
Bronze Contributor
Apr 24, 2020

I have used it summer last year, it only exists in Enterprise Model not Device Administrator Restrictions. 

 

Thanks!

Moe

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