Forum Discussion

Copper Contributor

Apr 22, 2020

Solved

"Unable to perform action “pop up when click Authenticator app in Intune managed Android Enterprise。

Hi: Our Intune managed Android Enterprise tablet starting to get "Unable to perform action" pop up whenever I click on Authenticator app which is on the tablet(Screen shoot down below). As deskto...

Intune

mobile device management (mdm)

Moe_Kinani
Apr 23, 2020
HI Nathan Li

I have seen this issue If the Android device configuration profile has set the “Device Restrictions > Users and Accounts > Account changes” policy to Block (Check screenshot attached).

If exists in your case, please changed it to Not Configured, and try again!

Hope this helps!
Moe

Moe_Kinani

Bronze Contributor

Apr 23, 2020

HI Nathan Li

I have seen this issue If the Android device configuration profile has set the “Device Restrictions > Users and Accounts > Account changes” policy to Block (Check screenshot attached).

If exists in your case, please changed it to Not Configured, and try again!

Hope this helps!

Moe

Nathan Li
Copper Contributor
Apr 23, 2020

Morning
You are right, "Account changes” policy to Block is exactly what my problem is. once I switch to not Configure, our tablet able to use Authenticator, and the pop up went away. Thanks very much for you help. just one more question, I don't remember to see this "Account changes" option in Adroid restriction when last time i modify an Android restriction at Feb 2020, so when did this "Account changes" option became available?
- Moe_Kinani
  Bronze Contributor
  Apr 24, 2020
  I have used it summer last year, it only exists in Enterprise Model not Device Administrator Restrictions.
  
  Thanks!
  Moe