Forum Discussion
MTSBob
May 31, 2017Steel Contributor
Unable to login to device after retiring from Intune
Win 10 machine (version 1703), enrolled in MDM/Intune as a company-owned mobile device (joined to Azure AD), nothing on premise, Intune still being managed on the classic portal (Silverlight based co...
- May 31, 2017
Thanks Allan. I actually found a different workaround that didn't require a full reset/refresh of Windows. I restarted in "Safe" mode which magically creates a default Administrator local account. Once I was bootstrapped into that account I was on my merry way once again.
Bob
Deleted
May 31, 2017Hi Bob
In the new Azure Portal, this option is called 'Remove company data' and the documentation says that this is not supported when the device is joined to Azure Active Directory.
https://docs.microsoft.com/en-us/intune/device-management
Remove company data
Removes only company data managed by Intune. Does not remove personal data from the device. The device will no longer be managed by Intune, and will no longer be able to access corporate resources (not supported for Windows devices that are joined to Azure Active Directory).
I always use the 'Factory reset' option which does the same job as the 'Reset this PC' option in Windows. Once the machine resets, you can join again to Azure AD or set up a local account.
It looks like you'll need to Reset the PC. You can hold down Shift on the lock screen and click Power > Restart to get started.
Hope this helps.
Allan
- MTSBobMay 31, 2017Steel Contributor
Thanks Allan. I actually found a different workaround that didn't require a full reset/refresh of Windows. I restarted in "Safe" mode which magically creates a default Administrator local account. Once I was bootstrapped into that account I was on my merry way once again.
Bob
- Timothy SchoetersSep 10, 2018Copper ContributorThanks a lot Bob, this workaround made my day!
- Mark145Sep 11, 2023Copper Contributor
Timothy Schoeters looks like you where able to follow the workaround described by MTSBob . What's the user name and password of the admin account that's being created when accessing safe mode?