Forum Discussion

gfallda1's avatar
gfallda1
Copper Contributor
Mar 26, 2022

Unable to login in to device after deleting it from Intune

Hello,

today I removed a device from Intune and now I'm not able to login to the device anymore. Its saying that the password is wrong but password works fine when I log into the admin center from another device.
Device has no local user and a restore is not possible because I cannot get the recovery key from the admin center as the device is deleted from there.

I tried to google and search this forum but could not find any solution. 
Someone has resolved this issue already?

Thanks in advance,
Daniel

Intune
Mobile Device Management (MDM)
  • mwajed's avatar
    mwajed
    Copper Contributor
    Dec 11, 2023
    Having same issue with one of my Win11 clien PC that was part or domain & azure, after disconnect/removal unable to login on it. its just showing the administrator PW option and PW is not working that i changed just 2 minutes ago. Anyone got solution on it ??
    Regards
    • luffy143's avatar
      luffy143
      Copper Contributor
      Dec 11, 2023

      Hello mwajed as gfallda1 suggested, please reset the laptop and you can rejoin it to the azure ad. It is the only workaround which worked for me. Luckily, all the data on the laptop was backed up to one drive so I had no problem to reset the laptop. Hope this helps.

  • Rudy_Ooms_MVP's avatar
    Rudy_Ooms_MVP
    MVP
    Mar 27, 2022
    Hi, to be 100% the device is removed from Intune.... are you sure the device isn't removed from azure ad instead?
    • gfallda1's avatar
      gfallda1
      Copper Contributor
      Mar 27, 2022
      You cannot find it in Intune either AD…..
      • Rudy_Ooms_MVP's avatar
        Rudy_Ooms_MVP
        MVP
        Mar 27, 2022
        ahhh.. if the device is removed from azure... it will lose its connection and the possibility to login with the azure ad account. The only possibility would be to login with a local account.. and if you don't have that information/password it will be going to be very difficult. You will need to perform a password reset..

Resources