Forum Discussion

asmilie2b's avatar
asmilie2b
Copper Contributor
Feb 15, 2022
Solved

Unable to log into Dynamics 365 for Phones due to App Protectin Policy Error

We are unable to log into the Dynamics 365 for Phones app. After entering the password we are required to approve in Authenticator, then the error appears.     We did have it set as a protec...
Intune
Mobile Application Management (MAM)
  • Moe_Kinani's avatar
    Moe_Kinani
    Feb 17, 2022

    I see the issue now.

    It’s not recommended to include all apps in the conditional access, this means any app (even other than o365 apps) will have the same issue as Dynamic because the app is not in the approved list.

    I used to think the issue is from the app protection policy but now I can confirm it’s from CA. You need include Office Apps not all the cloud apps.

    Check my screenshot.
    Moe

Moe_Kinani's avatar
Moe_Kinani
Bronze Contributor
Feb 15, 2022
Do you have other apps in the policy? Do you have the access error only in Dynamic app or other apps as well?
asmilie2b's avatar
asmilie2b
Copper Contributor
Feb 15, 2022
Yes we do have other apps in the policy. Outlook, Teams, Dynamics NAV, Office, etc. All of the other apps are running fine. Which is why I wondered if Dynamics 365 for Phones (AKA Microsoft CRM or Dynamics 365 for Sales) is not supported with App Protection.
  • Moe_Kinani's avatar
    Moe_Kinani
    Bronze Contributor
    Feb 15, 2022

    Got it. Do you see the app in the screenshot attached? If not, it means not supported.

    Removing an app from app protection policy could take time up to 48 hours to reflect the new change.

    • Moe_Kinani's avatar
      Moe_Kinani
      Bronze Contributor
      Feb 15, 2022

      Are you using the app below? These ones are not supported.

      https://apps.apple.com/us/app/dynamics-365-for-phones/id1003997947

       

      https://apps.apple.com/us/app/dynamics-365-sales/id1485578688


      This one is supported:

      https://apps.apple.com/us/app/microsoft-dynamics-365/id678800460

      Hope it helps!
      Moe

      • asmilie2b's avatar
        asmilie2b
        Copper Contributor
        Feb 15, 2022
        That I can do. We are pretty new to Intune, so was not sure how quick things take effect. I was able to remove the "ghost" entry for the app in my first post above, so maybe that shakes things up. Will give it some time, thank you for the assistance!