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asmilie2b's avatar
asmilie2b
Copper Contributor
Feb 15, 2022
Solved

Unable to log into Dynamics 365 for Phones due to App Protectin Policy Error

We are unable to log into the Dynamics 365 for Phones app. After entering the password we are required to approve in Authenticator, then the error appears.     We did have it set as a protec...
Intune
Mobile Application Management (MAM)
  • Moe_Kinani's avatar
    Moe_Kinani
    Feb 17, 2022

    I see the issue now.

    It’s not recommended to include all apps in the conditional access, this means any app (even other than o365 apps) will have the same issue as Dynamic because the app is not in the approved list.

    I used to think the issue is from the app protection policy but now I can confirm it’s from CA. You need include Office Apps not all the cloud apps.

    Check my screenshot.
    Moe

asmilie2b's avatar
asmilie2b
Copper Contributor
Feb 15, 2022

Many thanks for the reply.

I had taken the app out of App Prtection policy just to try and get it working (and confirm if the issue was indeed InTune related).  So now I have placed it back in there, and the same issue continues.  I confirm that we are testing on devices which have both the MS Authenticator App, and also the InTune Company Portal app installed.  And they both show the devices are enrolled successfully.

Moe_Kinani's avatar
Moe_Kinani
Bronze Contributor
Feb 15, 2022
Do you have other apps in the policy? Do you have the access error only in Dynamic app or other apps as well?
  • asmilie2b's avatar
    asmilie2b
    Copper Contributor
    Feb 15, 2022
    Yes we do have other apps in the policy. Outlook, Teams, Dynamics NAV, Office, etc. All of the other apps are running fine. Which is why I wondered if Dynamics 365 for Phones (AKA Microsoft CRM or Dynamics 365 for Sales) is not supported with App Protection.
    • Moe_Kinani's avatar
      Moe_Kinani
      Bronze Contributor
      Feb 15, 2022

      Got it. Do you see the app in the screenshot attached? If not, it means not supported.

      Removing an app from app protection policy could take time up to 48 hours to reflect the new change.

      • Moe_Kinani's avatar
        Moe_Kinani
        Bronze Contributor
        Feb 15, 2022

        Are you using the app below? These ones are not supported.

        https://apps.apple.com/us/app/dynamics-365-for-phones/id1003997947

         

        https://apps.apple.com/us/app/dynamics-365-sales/id1485578688


        This one is supported:

        https://apps.apple.com/us/app/microsoft-dynamics-365/id678800460

        Hope it helps!
        Moe

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