Forum Discussion
Unable to log in a Samsung smartphone in Intune - device not compliant
Hello all, I have set up a Samsung smartphone for a user and wanted to register this on the company portal, but it does not work in any case. The error message: Device is not compliant. The pas...
TheuerJa did u try to see if secure startup is enabled. Is a known feature that make fail the Intune compliancy check.
Hello,
I have now checked this. There is no password stored on this test device in particular.
Is there another option?
Thank you very much for your help!
- Normally to enroll U need to have both a compliance password and secure startup enable. If it fail with both try put a pin and a biometric and see if they accept the device as compliant. In my case it worked with secure startup. But some devices doesn't have that option but is enabled with dual security like pin and biometric o pin and password.
- I have now tested a PIN, password and face recognition. Each time I got the message that the device is not compliant.
- If still gives problems u should revise the device policy restrictions. Because even if the message says is the password some time get different triggers. In your case is encryption. From my knowledge Samsung encryption works fine if the OS is not cooked, is a original image. Even then some mobile operator cook the image for their devices and make mistakes on default configuration. So if u have secure startup enabled fixed a password and a biometric and still gives u the error then could be de device itself recognized as rooted or something that trigger non compliancy.