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nhtkid's avatar
nhtkid
Iron Contributor
Aug 29, 2022

TPM Warning Message during Device Wipe

Dear all,

 

When we initiate Intune device wipe (not Autopilot reset) on the Dell PC, it prompts a TPM clear message on the reboot. Usually we will just hit F12 to proceed with the device wipe and Autopilot.

 

However, sometimes we need a fully unattended workflow for our Kiosk PC setup. This prompt is preventing us to achieve a 100% zero touch experience. 

 

Is there a way to fix this via Intune?

Thanks,

 

Autopilot
DELL
Device Wipe
Intune
tpm

3 Replies

  • Rudy_Ooms_MVP's avatar
    Rudy_Ooms_MVP
    MVP
    Aug 29, 2022
    That screen would occur when the tpm is been wiped. Do you happen to have this option somewhere in the bios: "Presence for TPM clear" you could turn it off so that message isn't showed
    • nhtkid's avatar
      nhtkid
      Iron Contributor
      Aug 29, 2022

      Hi Rudy_Ooms_MVP 

       

      I watched a Dell video and it suggested that we meant to clear the TPM when reloading Windows.

       

      https://www.youtube.com/watch?v=Romf6JZ_D6w

       

      Here is the BIOS menu for Dell TPM Security.

       

      I couldn't find the setting you mentioned.

       

      However my thinking is, if it is not something I could control remotely with Intune, then we have introduce a manual step during onboarding process to adjust the BIOS setting.

       

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