Forum Discussion

nitin4492's avatar
nitin4492
Copper Contributor
Jul 01, 2025

SCCM Client timed out during Autopilot ESP Device Preparation Phase

Hello Team, For specific middle east IT Region, we have been getting strange issues where all autopilot devices are trying to install sccm client but gets failed in last step of Device Preparation w...
Intune
mobile device management (mdm)
rahuljindal's avatar
rahuljindal
Bronze Contributor
Jul 01, 2025

Have you tried testing with a fresh ESP?

  • nitin4492's avatar
    nitin4492
    Copper Contributor
    Jul 02, 2025

    Thanks for comment Rahul.

    We have single ESP profile in production and issue impacted for specific region only.

    As a workaround, we have created comanagent policy under Devices->Enrollment -> Co-management  to disallow client installation and this is working fine.

    But we need to understand from Microsoft on where this client installation is triggered where we don't have any such policy\application\scripts etc.

    • rahuljindal's avatar
      rahuljindal
      Bronze Contributor
      Jul 02, 2025

      Sounds like a bug to me. I’ll suggest to open a case with MS. I’ll also encourage you to test with a fresh ESP as I have come across with policy related issues in ESP in the past. 

  • nitin4492's avatar
    nitin4492
    Copper Contributor
    Jul 01, 2025

    Thanks Rahul for reply. We do have single production ESP profile where no sccm client package is included. Is it needed to try creating new ESP profile?
    We have got one workaround to create co-management policy with below option to disallow sccm client installation and it is working fine.

    But we need to check from Microsoft  that how this sccm client installation is initated?