Forum Discussion
Company Portal not installed (device based install with pre provisioning deployment)
Dear Tom,
i am a colleague from theunknown.
As you can see within the screenshot the app "Companyportal" was installed on one of our testclients. We used the method "Windows Autopilot provisioning". Later i logged myself onto the client --> no Companyportal was installed. Amazingly when i create a local user, the app is immediately there.
Thanks a lot! Florian
I have the suspicion that it is because the primary user is missing on the end device in the Intune portal. The graphic says "no user", the company portal always "wants" a primary user. It could possibly be due to this situation. Here is a link to a Microsoft article:
https://learn.microsoft.com/en-us/mem/intune/remote-actions/find-primary-user
I hope this helps you?
Regards,
Tom
- Hi Tom,
thanks for you update - after login with my user the primary user changed - but this didn't effect the companyportal.
The search will go on 😄Hello.
We can see similar scenario in our company. Some laptops don't get Company portal, even though Endpoint says Installed.
We made zero changes with Company portal, so if you experience same issue, I will almost say error is on the Microsoft side?
BTW: we have same setup, company portal installed in device context via pre-provision.
I´ve contacted the Microsoft support but the can't provide troubleshooting / a solution.
They sent me only this link and assumed that the wipe function (in the Intune portal) causes this problem.
https://learn.microsoft.com/en-us/answers/questions/1404042/company-portal-not-installed-after-win10-device-en
For further investigations I´ve sent them the IME logs of the endpoint.
