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Brass Contributor

Jan 11, 2022

Oppo device becomes noncompliant after updated to Android 12

Hi to all, Description of the issue: The device has more than a year enrolled without any issue. After last update(the user updated the device 4 days ago) the device becomes noncompliant. It seem...

mobile device management (mdm)

MVP

Jan 11, 2022

Amidah1 Did you configure the Max OS version in a compliance policy?

Brass Contributor

Jan 11, 2022

@Harm

No is not configured.

Harm_Veenstra
MVP
Jan 11, 2022
You're not the only one https://docs.microsoft.com/en-us/answers/questions/679297/intune-company-portal-enrollment-fails-after-andro.html
- Amidah1
  Brass Contributor
  Jan 11, 2022
  @Harm
  
  I know but this time I'm limited on the access of the device because of location of the user and cannot make deeper troubleshooting, and being a few days when the issue was discovered I was hoped someone had the possibility to troubleshoot and find a workaround.
  - Harm_Veenstra
    MVP
    Jan 11, 2022
    I understand, for Samsung Phones they posted this:
    
    Unlock your Samsung work phone
    Launch Company Portal
    Sign in to the Company Portal app.
    Tap the menu.
    Tap Settings.
    Scroll down to Management Policy and tap Sync.
    Wait while Company Portal syncs your device. When complete, the screen will show the timestamp of the last successful sync.
    After the successful sync, the phone should be again compliant with Intune
    
    https://www.phonearena.com/news/microsoft-intune-samsung-issue_id136477

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