Forum Discussion
No company Apps after signing in using company portal
Hi All
I really need your help on this issue, yesterday after playing with lots of settings I can't figure out where is my mistake.
1. When I log in using Company Portal to enroll Android device (Personally-Owned with Work Profile), I can sign in without problems, with no Erros, but the device is not enrolled, and no apps shown.
2. Two days ago (before playing with multiple settings), I was able to log in with multiple test users accounts and apps was displayed normally.
3. I checked device policy and configuration policy and things seems OK.
4. After facing this problem, even did not apply Conditional access to the device group where this device belongs.
5. When I log in, I do not get to the setup access page where it starts to create profile and activate work profile and update device settings.
6. I even factory reset the Samsung s24 device but still the same.
7. Apps are assigned to the group where the device belongs.
8. One user even succeeded to enroll his device normally, so I added the testing user to that group and signed in, but it is still the same!!
9. I created two groups:
one for corporate owned devices with Work profile and devices works OK
Second for Personally owned devices with Work profile, one device enrolled and works, others not.
Definitely I am missing something, everything was not that complicated when I made the initial configuration.
Any suggestion where the problem could be?
Sounds like an issue with your assignments. Have you tried assigning to user based groups for testing?
- Yes, I added the testing user account to the same group where the user was able (after some issues) to log in and gets enrolled. But frankly speaking after his enrollment I added conditional access and application protection. So I am not sure if he would be able to enroll again after those changes.
But the newly created testing group and assigned policies & configuration has very few restrictions. Moreover, I disabled conditional access to this group.Did you check your Enrollment Restrictions, maybe the users with the issue get a different restriction.
