Forum Discussion

Cham's avatar
Cham
Copper Contributor
Apr 28, 2025

Managed google play connection fails at last step.

I am trying to complete Android enrollment.

I start the Managed Google Play connection wizard.|

It autopopulates with another email address from my company saying "your EMM suggests using email address removed for privacy reasons" I change the email and put a dedicated non-personal email.
I login with the Microsoft credentials.
I enter the company name and country.
I accept Android enterprise as the only subscription.
I agree to the Google Agreements.
I accept Allow and create on the page for "Manage your Android Enterprise devices using Microsoft Intune".

I get a screen which says You will be redirected to Microsoft Intune to complete the process for a while.

Then I get a something went wrong screen.

 

2 Replies

  • BishopstonIT's avatar
    BishopstonIT
    Brass Contributor

    I found that using FireFox helped with this, AND the Azure account that you create to register with the managed play account MUST have a first and last name assigned (not just a user name), else the above error will occur, as the required fields in the registration process are automatically pre-populated blank, with no option to change.

  • BishopstonIT's avatar
    BishopstonIT
    Brass Contributor

    I found that using FireFox helped with this, AND the Azure account that you create to register with the managed play account MUST have a first and last name assigned (not just a user name), else the above error will occur, as the required fields in the registration process are automatically pre-populated blank, with no option to change.

Resources