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Issues with QR Code Enrollment on Android Devices
Hello everyone,
I’m encountering a frustrating issue while enrolling Android devices using the QR code method. After scanning the QR code, several devices successfully join the WiFi network, but they then get stuck on the next screen. The only option available at that point is the three dots menu, which leads to a factory reset of the device.
I’ve left these devices for over an hour, yet they remain stuck. Some of the devices have had to be reset up to eight times before they finally progress past this stage.
Has anyone else experienced this issue? What could be causing this problem? Is this a common occurrence when using the QR code enrolment method?
Any insights or advice would be greatly appreciated!
Thanks in advance!
UpNorthIntune Hi again 🙂, we encountered this problem when we were doing massive configurations (3/4 devices at the same time) for android kiosk devices; we noticed that if we used another network (hotspot example from the phone) for the first configuration, the problem did not occur; basically we were doing 2 devices on wifi network + 2 on hotspot network.
2 Replies
UpNorthIntune Hi again 🙂, we encountered this problem when we were doing massive configurations (3/4 devices at the same time) for android kiosk devices; we noticed that if we used another network (hotspot example from the phone) for the first configuration, the problem did not occur; basically we were doing 2 devices on wifi network + 2 on hotspot network.
- Thanks for the reply.
Not just my site then. There was a team enrolling a couple of devices each at the same time.
