Issues with Outlook notifications on Android work profile

Hi I'm not sure if this is the correct place to ask but I've also posed the question on the android support forum. I've set up a work profile and it seems to be working OK. I get notifications fr...

Intune

mobile device management (mdm)

outlook

Allan_Clarke
May 26, 2020
marky79 - Check that Focused In Box is switched off on your Android Outlook App. Occasionally, when Outlook gets an update it, for some reason, resets it to "on" by default. When its on I get no Notifications because its switched off on all of my main Outlook instances. You'll find it in settings. You may want to check that you have both accounts set up the same way too, again via Settings, then select each account separately and see what you have set up for each account.

marky79

Copper Contributor

May 26, 2020

All incoming mail is silent. I get calendar notifications but nothing else from Outlook

I_am_Rajesh

Brass Contributor

May 26, 2020

Can you go to outook mobile app

Go to setting

select Notification

under that you will have 3 option

1.Notification -- so select all mail

2. New Mail Sound -- select alert tone for incoming message if not done already

marky79

marky79
Copper Contributor
May 26, 2020
Hi

That is currently how it is set but there is no notification for new mail. The icon does not even appear at the top of the screen
- I_am_Rajesh
  Brass Contributor
  May 26, 2020
  can you share the screenshot if possible ?marky79
  - marky79
    Copper Contributor
    May 26, 2020
    I_am_Rajeshof course. Here's the current setup

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Issues with Outlook notifications on Android work profile

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