Forum Discussion
Issues with Intune
I've worked for my current client for just over 2 years. I use my own desktop PC and have Company Portal installed and access their VDI via Windows App. For the last 2 years everything has been okay and the only real impact I've had to accept is the changing of my Windows 10 pin to a long "password" type value i.e. 8 chars minimum + non-alphanumeric. So, my original, easy to use 4 digit pin became a longer password type pin, which seems to defeat the point of having a pin! However, this wasn't an issue as I also had a fingerprint reader installed and used this instead of having to type the long pin.
Due to the enforced policies of having to enter the pin after 5 minutes of activity, the fingerprint reader was used a lot!
Last week I upgraded my PC, essentially rebuilding it and installing Windows 11, so it is now a new PC. My old fingerprint reader wouldn't work under Windows 11 Hello, so I ordered a new one. Company Portal was installed and after a lot of messing about with the client, it eventually started to work! It seems like the previous registration caused a lot of issues with the new PC, but that's another story.
So, now that Company Portal is in place on my new Windows 11 machine, I'm unable to install the fingerprint reader as company polices are preventing any "sign in" changes. The result is I'm having to type a long password type pin very frequently. I understand the need for policies, but preventing me using biometrics and also preventing me changing my pin, seems to be unreasonable. Unfortunately my client is being less than helpful in resolving this issue.
Given that I had a working fingerprint reader on my old Windows 10 machine, which was in place prior to Company Portal being installed, I'm wondering if I de-install Company Portal, I would then be able to install the fingerprint reader, then re-install Company Portal and the reader would work?
As I'm not that familiar with Company Portal, I'm not sure if deinstalling it will remove the policy restrictions that prevent me from installing the fingerprint reader, and if this is the case, if then re-installing Company Portal will prevent it from being used.
I would appreciate your advice.
1 Reply
Hy,
only deleting and reinstalling Company Portal will not solve your solution, your device must be completely unregistered from the MDM Backend in order to work, so not a good solution.
What can you do:
IT Admin Exception: The only long-term solution is for your company’s Intune/IT administrator to review and adjust the device compliance policy. They can explicitly allow Windows Hello biometrics (like fingerprint sign-in) for your device or role.Consult IT: If you explain that you previously were allowed this and it improved your workflow, sometimes exceptions or targeted compliance policies can be made, but this is entirely up to your client’s IT governance.Good luck!
