iPads in Single App Mode stuck after Update

Question

Hi,&nbsp;We've got a bunch of iPads that we control via InTune, a bunch are set to Single App Mode.They have auto-update on for iOS updates, however when they restart themselves after completing the update often(not always) they will go back to the lock screen rather than the single app screen.&nbsp;Thankfully we've got the SN displayed on the lock screen and when we reboot from InTune it fixes it, however this isn't a proper solution.Because it's single app mode it won't let the users swipe away the lock screen.&nbsp;Has anyone got a fix for this?&nbsp;Any assistance is greatly appreciated.

rahuljindal · Answer

If you have a device passcode then I’ll suggest to remove it. It will give heaps of issues on single app mode on iPads. Besides, since the device is already locked down to a single app, a device passcode should not be needed. If you absolutely need it then I’ll suggest o configure it manually using guided access instead.&nbsp;

well_connected_it · Answer

We don't have a device passcode.&nbsp;There's no need for one, it's in single app mode.&nbsp;The iPad won't swipe away the lock screen.

rahuljindal · Answer

Grand. Then we got 1 right configuration out of the way. Do you have both Autonomous and kiosk configured then?

well_connected_it · Answer

Single App Mode(Kiosk) only.If this was related to the fix, a restart wouldn't likely return them to work.&nbsp;It is not constant either, a bunch of devices will work, then two will get stuck on the lock screen, then another few will work, then another one will get stuck.&nbsp;Always random devices, and always a restart will fix them.&nbsp;

sswank · Answer

Experiencing the same. Did you figure out any way to alleviate the issue?

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iPads in Single App Mode stuck after Update

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