Forum Discussion
iOS required apps grayed out and reinstalling
LeonPavesic Sorry I'm not entirely sure what you are referring to by EPM. We have an account with Apple Business Manager and the devices enroll in intune using the initial setup screens / company portal. There are no agents or local systems I manage for this.
The 365 apps are assigned as "Required" for all devices, they get installed alongside company portal and microsoft authenticator.
Hi Paul33,
Based on the additional information you have provided the best solution for the issue of required VPP apps being grayed out and requiring updates/reinstalls is to contact Microsoft support.
This is because there are a number of possible causes for this issue, and Microsoft support has the expertise and tools to troubleshoot the issue and provide you with a solution.
In the meantime, you can try the following troubleshooting tips:
- Make sure that the Intune Company Portal app is installed on all of your devices.
- Verify that the required VPP apps are assigned to the correct user or device group in Intune.
- Check the Intune console to make sure that the required VPP apps are up to date.
- Try restarting the devices.
- Try syncing the devices with Intune.
- Delete the Intune Company Portal app and reinstall it.
- Unenroll the devices from Intune and re-enroll them.
If you have tried all of the above and the problem persists, please contact Microsoft support for assistance.
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Kindest regards,
Leon Pavesic
(LinkedIn)
