Intune Remote Help -Licenses and enabling the feature

Question

What is the process for Intune to recognize Intune Remote Help licenses so that we can enable the feature?&nbsp; Licenses purchased and assigned, but we are unable to enable the feature.

tracmora · Answer

Haven't gotten that far trial ended and we want to do some additional testing with just a few licenses. The logout is OK with me, as long as all our helpers are aware of the process. Do you know the Product SKU for the premium add-on licenses. What we got from our reseller was SKU 061f9ace-7d42-4136-88ac-31dc755f143f which just shows up as INTUNE_A as the part number.

mikhailf · Answer

Hello&nbsp;TracMora&nbsp;,&nbsp;Are you talking about&nbsp;remote help application?Have you deployed the remote help as a Win32 app?Please, check this article: Remotely assist users that are authenticated by your organization. | Microsoft Docs&nbsp;

tracmora · Answer

mikhailf&nbsp;Yes.&nbsp; Just finished Remote Help trial which was fine.&nbsp; Purchased a few licenses for additional testing.&nbsp; Have not deployed app via Intune, but have installed app on testing machines.&nbsp; Unable to get Intune to recognize the licenses purchased.&nbsp; Cannot enable Remote Help in Intune.

moe_kinani · Answer

Do you have Intune + Premium Add on for helpers snd users? Here is a great guide by msft-https://docs.microsoft.com/en-us/mem/intune/remote-actions/remote-help

tracmora · Answer

Moe_Kinani&nbsp;&nbsp;Think we may have the wrong license from our reseller.&nbsp; There are so many questions around the licensing for the product the I think we will punt at this point.Remote help: enterprise-grade assistance tool now available - Microsoft Tech Community

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Intune Remote Help -Licenses and enabling the feature

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