Forum Discussion
Intune Remote Help -Licenses and enabling the feature
What is the process for Intune to recognize Intune Remote Help licenses so that we can enable the feature? Licenses purchased and assigned, but we are unable to enable the feature.
Hello TracMora ,
Are you talking about remote help application?
Have you deployed the remote help as a Win32 app?
Please, check this article: Remotely assist users that are authenticated by your organization. | Microsoft Docs
Yes. Just finished Remote Help trial which was fine. Purchased a few licenses for additional testing. Have not deployed app via Intune, but have installed app on testing machines. Unable to get Intune to recognize the licenses purchased. Cannot enable Remote Help in Intune.
- Do you have Intune + Premium Add on for helpers snd users? Here is a great guide by msft-
https://docs.microsoft.com/en-us/mem/intune/remote-actions/remote-helpThink we may have the wrong license from our reseller. There are so many questions around the licensing for the product the I think we will punt at this point.
Remote help: enterprise-grade assistance tool now available - Microsoft Tech Community
- Agree! To be honest, there are so many issues with the product, licensing and functionality.
Just curious, how are you dealing with user sign out when providing Admin elevation support?
Moe
