Forum Discussion
Intune Remote Help -Licenses and enabling the feature
What is the process for Intune to recognize Intune Remote Help licenses so that we can enable the feature? Licenses purchased and assigned, but we are unable to enable the feature.
Yes. Just finished Remote Help trial which was fine. Purchased a few licenses for additional testing. Have not deployed app via Intune, but have installed app on testing machines. Unable to get Intune to recognize the licenses purchased. Cannot enable Remote Help in Intune.
Do you have Intune + Premium Add on for helpers snd users? Here is a great guide by msft-
https://docs.microsoft.com/en-us/mem/intune/remote-actions/remote-help
https://docs.microsoft.com/en-us/mem/intune/remote-actions/remote-help
Think we may have the wrong license from our reseller. There are so many questions around the licensing for the product the I think we will punt at this point.
Remote help: enterprise-grade assistance tool now available - Microsoft Tech Community
- Agree! To be honest, there are so many issues with the product, licensing and functionality.
Just curious, how are you dealing with user sign out when providing Admin elevation support?
Moe- Haven't gotten that far trial ended and we want to do some additional testing with just a few licenses. The logout is OK with me, as long as all our helpers are aware of the process. Do you know the Product SKU for the premium add-on licenses. What we got from our reseller was SKU 061f9ace-7d42-4136-88ac-31dc755f143f which just shows up as INTUNE_A as the part number.