Forum Discussion

Copper Contributor

Apr 17, 2020

Solved

Intune or Azure for MFA with ServiceNow

Hello. We will soon switch over to Intune for our Mobil Device Management (we currently use Centrify). We also use ServiceNow(SN) for incident management. We would like require MFA when users Log int...

Conditional Access

Intune

Thijs Lecomte
Apr 17, 2020
Hi jtw1228

Requiring MFA for ServiceNow has nothing to do with Intune, but with Conditional Access.
If you authenticate ServiceNow to Azure Active Directory (tutorial), you could configure a Conditional Access policy to require MFA (tutorial). You can select the 'ServiceNow' cloud app in the Conditional Access policy, this would make sure that users only need to do MFA when they go to ServiceNow.

Thijs Lecomte

Bronze Contributor

Apr 17, 2020

Hi jtw1228

Requiring MFA for ServiceNow has nothing to do with Intune, but with Conditional Access.

If you authenticate ServiceNow to Azure Active Directory (tutorial), you could configure a Conditional Access policy to require MFA (tutorial). You can select the 'ServiceNow' cloud app in the Conditional Access policy, this would make sure that users only need to do MFA when they go to ServiceNow.

jtw1228

Copper Contributor

Apr 17, 2020

Thijs Lecomte

Thank you very much for your response. This is very helpful. Others have said that Intune would be used for the SN MFA, but that does not sound like it is correct. We would need to use Azure AD for this functionality. If this is incorrect, please let me know. Thanks again.

Thijs Lecomte
Bronze Contributor
Apr 18, 2020
Hi

You are correct 🙂