Forum Discussion
jtw1228
Apr 17, 2020Copper Contributor
Intune or Azure for MFA with ServiceNow
Hello. We will soon switch over to Intune for our Mobil Device Management (we currently use Centrify). We also use ServiceNow(SN) for incident management. We would like require MFA when users Log int...
- Apr 17, 2020
Hi jtw1228
Requiring MFA for ServiceNow has nothing to do with Intune, but with Conditional Access.
If you authenticate ServiceNow to Azure Active Directory (tutorial), you could configure a Conditional Access policy to require MFA (tutorial). You can select the 'ServiceNow' cloud app in the Conditional Access policy, this would make sure that users only need to do MFA when they go to ServiceNow.
Thijs Lecomte
Apr 17, 2020Bronze Contributor
Hi jtw1228
Requiring MFA for ServiceNow has nothing to do with Intune, but with Conditional Access.
If you authenticate ServiceNow to Azure Active Directory (tutorial), you could configure a Conditional Access policy to require MFA (tutorial). You can select the 'ServiceNow' cloud app in the Conditional Access policy, this would make sure that users only need to do MFA when they go to ServiceNow.
jtw1228
Apr 17, 2020Copper Contributor
Thank you very much for your response. This is very helpful. Others have said that Intune would be used for the SN MFA, but that does not sound like it is correct. We would need to use Azure AD for this functionality. If this is incorrect, please let me know. Thanks again.
- Thijs LecomteApr 18, 2020Bronze ContributorHi
You are correct 🙂