Forum Discussion
Intune iOS VPP OneDrive crash on iPad 13 and works on iPad 11
Hi,
Just to be sure, uninstall OD and install from the AppStore and run. This should eliminate any basic issues. I suspect this will work.
This can frequently be down to a rogue app config or a more global setting that doesn't apply specifically to OD. Do you have any device filters which would specify different settings to different models of device? View the device from Intune and then use Remove apps and config to remove any config related to OneDrive and see how that goes.
Both OD & iOS look up to date, and nothing is jumping out in the log (although it is big). If the above doesn't identify an issue, would log a ticket with MS.
HTH.
Hi
Thank you for your response—I really appreciate it.
I tried downloading the app from the App Store using my personal Apple ID instead of VPP, but the issue persisted. After that, I completely removed the device from Intune and Apple Business Manager. Following a reinstall, I logged in with my personal Apple ID, installed OneDrive from the App Store, and encountered the same problem again.
This confirms that the issue is not related to Apple Business Manager or Intune. I have already created a support case with Microsoft, but unfortunately, I haven’t received a response yet.
Cheers
That's interesting that it fails in the first way. There could still be MAM policies applying in the first scenario.
How did you completely remove, retire? Also, if you completely remove from ABM you can't add it back again (easily). What did you actually do?
I presume you've wiped & re-setup within Intune a number of times to check the build didn't glitch?
Can you try setting the MDM to None in ABM, setting up the iPad as personal and then installing OD. I would hope that would work, but then again, I expected the previous one to work too! Back to basics and go from there.
