Forum Discussion
Incorrect compliancy issue
We sometme have an issue with users where the signin logs show that they have in incompliant device which causing issue with logging in applications because of the conditional access policies.
When we check the device compliance al is green and compliant. We have no clue why the signin logs show incompliancy and so we do not know where to start to check what the cause of this issue is.
Hi,
Did you check it out on the device itself in the company portal app?
ANd did you expand the compliance settings in the device in Intune to be 100% sure its not blocking. SOmetimes it looks green... but when opening the device properties and clicking on device compliance and clicking on each policy to unfold it. It could show you some more information
And maybe this blog helps you to get a good understanding about compliant devices and ca
https://call4cloud.nl/2021/08/the-death-of-compliance/- Thx. When clicking on each policy all is green. I haven't been able to let the affected user to check the device in the company portal yet. So i do not yet know what that will bring. I will look in to your blog. I have seen this blog yesteraday being post.
- Another observation had that the signin log of one particular user showed that if he used Chrome as browser Compliant and Managed stated Yes. When using Edge (chromium based) Compliant en Managed stated No.
- When using chrome normally you would need the account extension to pass/report the compliance status/prt otherwise they report as non compliant. Does chrome has the account extension active, as it is compliant etc?
