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JohnnMZ's avatar
JohnnMZ
Copper Contributor
Sep 05, 2024

How to analyse Intune logs

Hello,

 

I use Intune to manage many laptops remotely.

I regularly get errors installing software and I can't analyse the Device Diagnostics log. The archive contains numerous folders and files and I don't know where to look.

Could you tell me how to analyse Intune logs?

 

Thanks a lot!

Software Management

4 Replies

  • RyanSteele-CoV's avatar
    RyanSteele-CoV
    Iron Contributor
    Sep 05, 2024

    JohnnMZ When you say you get errors installing software, are you referring to Win32 apps you are deploying through Intune?

     

    Assuming that is the case: within the diagnostics archive, you will find a folder called (73) FoldersFiles temp_MDMDiagnostics_mdmlogs-yyyy-mm-dd-hh-mm-ss_cab. Within that folder you will find a .cab file. Within that .cab file you will find a file called AppWorkload.log. That file should contain the information you need to troubleshoot the issue.

     

    • JohnnMZ's avatar
      JohnnMZ
      Copper Contributor
      Sep 10, 2024
      Hello
      Thank you for your reply
      These are applications installed via MSI

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